Defence Digital Foundry
Five teams. One support desk.
Delivered a Jira Service Management Cloud support desk with service ownership, request routing, approvals, SLA queues, automation and training.
Read the MoD case study →Our services
Atlassian expertise.Built around your work.
Practical help with Jira, Jira Service Management and Confluence. From one frustrating process to a new service desk, we help you build something your team can use with confidence.
Work directly with the delivery teamAgree the scope before work beginsBuild, test and hand over with care
01 · Review & improve
Make the most of what you have.
Understand the friction, simplify the setup and focus effort where it will make a useful difference.
Health Checks & Project Recovery
Find out why Jira is getting in the way. Review the setup, recover a stalled project and agree a prioritised improvement plan.
Jira Implementation & Optimisation
Shape workflows, fields and permissions around the work. Establish useful standards and reporting your team can rely on.
Agile & Portfolio Planning
Connect team activity with programme and portfolio decisions. Make priorities, dependencies and progress easier to understand.
02 · Build & connect
Bring the service together.
Clear requests, useful information and sensible handovers. We shape the platform around the people and the work it needs to support.
Jira Service Management
A clearer route to help.
Service desks designed for customers and agents. Purposeful forms, clear ownership, sensible priorities and updates that keep people informed.
Explore Jira Service ManagementConfluence & Knowledge Management
Give knowledge a clear structure, owner and review process, so people can find answers and keep them useful.
Assets & Asset Management
Connect equipment, people and services to everyday decisions. Build clear ownership and practical lifecycle workflows.
Automation & Scripting
Reduce routine administration with purposeful rules, clear exception handling and automation your team can maintain.
Integrations
Join up the handovers between systems. Agree data ownership, validation, monitoring and what happens if a connection fails.
Migrations & Upgrades
Plan legacy replacement, consolidation or a platform move. Agree the data scope, trial runs, cutover checks and recovery approach.
03 · Train & support
Give your team a confident next step.
Help people understand the solution, keep ownership clear and make improvements as the service develops.
Training & Workshops
Practical sessions for users, agents and administrators, built around the tasks they need to perform and guidance they can use afterwards.
Managed Support
Keep improving with an agreed scope, coverage, response targets and allowance. Additional work is discussed and approved before it begins.
The work behind the services
Practical delivery.
Real service challenges.
From bringing teams into one support desk to recovering an implementation, our case studies show how the approach works in practice.
York St John University
A stalled project, moving forward.
Helped recover an implementation, bringing departmental services into a common portal with workflows, service levels, reporting and training.
Read the York St John case study →See more of our work across government, education and commercial organisations.
Explore all case studies →You do not need all the answers to start.
Tell us what is difficult today and what you want to improve. We can help you work out the right next step.