Shape the information
Define the objects, attributes and relationships you actually need. Agree naming, ownership, status and the source of each important field.
Assets & asset management
Turn asset records into useful answers.
Who has the laptop? Which service relies on this system? Who needs to act when something changes? We design asset information around the questions your team needs to answer.
Useful data, clear ownership
Build an asset register people can rely on.
A long list of equipment is only a starting point. The value comes from clear relationships, reliable updates and the ability to use the information while handling a request.
Bring the data together
Review source data, identify duplicates and map imports before loading. Agree which system owns each record and how changes will be maintained.
Use it in the service
Design request and agent workflows around the relevant records, with appropriate access, validation and updates at the right points.
A practical example
From a laptop request to a clear allocation.
Asset management should make a common task easier to complete and easier to understand later. A laptop request is a useful place to start because the people, equipment and handover all need to stay connected.
- Before the requestKnow what equipment exists, its current status and whether it is available for allocation.
- During fulfilmentCapture the requirements, follow the agreed approval route and give the fulfilment team the information it needs.
- After the handoverRecord the allocation and update the asset lifecycle, with a clear route for return, reassignment or retirement.
Illustrative workflow
A simple lifecycle, with a clear owner at each step.
01 · REQUEST
Ask for the right thing
Capture the person, need and relevant approval.
02 · ALLOCATE
Connect the record
Select the equipment and record the assignment.
03 · MAINTAIN
Keep it useful
Update returns, changes and retirement as they happen.
The final workflow depends on your policies, data sources and platform configuration.
A manageable first release
Get the foundations right. Then grow.
We can help shape asset management in Jira Service Management and assess the right approach for your environment. We confirm product capabilities, licensing and data requirements before committing to the design.
- 01
Choose a use case
Agree the service problem, the users and what a useful first version should achieve.
- 02
Model and prepare
Define records and relationships. Review source quality, permissions and the import approach.
- 03
Build and test
Try the workflow with real scenarios, including missing data, changed ownership and exceptions.
- 04
Hand over ownership
Document the model and maintenance process. Train the people who will keep the information accurate.
Keep the model proportionate. Start with the information needed to deliver the service. Add detail when there is a clear owner and a practical reason to maintain it.
Relevant experience · York St John University
Asset information supporting laptop allocation.
As part of our work with York St John University, Nick delivered an Assets laptop allocation workflow. This connected asset information to a practical service task within the wider Jira Service Management implementation.
Read the case study →What do you need your asset data to tell you?
Tell us where the records live today and which task is hardest to manage. We will help you define a useful starting point.