A clearer picture before we begin.

We help organisations improve the way they use Jira, Jira Service Management and Confluence. That can mean a new service desk, a difficult implementation, clearer workflows, better knowledge, Assets, automation, integrations or a migration.

Explore our services →

Yes. A confusing request form, an unreliable report or a repetitive manual task can be a useful starting point. We agree the problem, the outcome and a sensible scope before beginning. You do not need to have a full transformation programme planned.

Tell us what is getting in the way, who is affected and what you would like to improve. A few real examples are helpful. If you know your products, hosting model, apps, deadlines or key constraints, share those too. We can work through the gaps together.

Yes. We start by reviewing the existing work, decisions and outstanding problems. Then we agree a practical route forward, including what to keep, what needs attention and what a useful first release should contain.

Read about health checks and project recovery →

You will work with the people delivering the work. Our team is Peter Brown, Vikki Cooke, Nick Corbett and Sachin Raut. We agree the delivery team and responsibilities for your engagement.

Meet the team →

A review is not permission to make unplanned production changes. We agree the access and scope first. Any proposed changes are discussed with you, with appropriate testing, approval and recovery arrangements before implementation.

We use real requests and practical examples to understand how people work. Early prototypes help customers, agents and service owners test the approach while it is still easy to refine. We include feedback, training and handover in the delivery plan.

That depends on the scope, the condition of the existing setup, data, access and the decisions needed from your team. We agree deliverables, assumptions, responsibilities and commercials before work starts. If the scope changes, we discuss the impact before proceeding.

That is part of the design. We aim for purposeful configuration, documented decisions and an agreed handover. Training and administrator guidance are shaped around the people who will operate and maintain the solution.

Not necessarily. We look at whether your existing platform can meet the need first. If another app, product tier or service is appropriate, we explain why and confirm the relevant capabilities, costs and ongoing responsibilities before you commit.

We can assess a migration and define the scope with you. Records, users, comments, attachments, history and permissions need separate consideration. We agree mappings, trial runs, reconciliation and cutover arrangements before a live move.

See our migration approach →

Often, but the approach depends on the available interfaces, access, licensing and data requirements. We check those constraints, establish which system owns the information and design for failure handling as well as the expected flow.

Explore integrations →

Yes. We help define the records, relationships, ownership and workflows that make asset information useful. A practical first use case might be laptop allocation or identifying the services affected by an incident. The design is agreed against your environment and product capabilities.

Explore Assets and asset management →

We can help you assess where they may be useful and whether the foundations are ready. That includes knowledge quality, permissions, expected behaviour, licensing, cost and data handling. A limited, tested use case is a more useful starting point than adding AI without a clear purpose.

We agree the handover and any post-launch support as part of the delivery scope. If you need ongoing help, a managed support arrangement can cover an agreed scope, hours, response targets and allowance.

View managed support →

Support is provided under an active paid agreement with defined coverage and an agreed allowance. Response targets, escalation contacts and any out-of-hours arrangements are agreed explicitly. Additional work or time is discussed and approved before it is undertaken.

Use our contact page or email Sales@bexleythomas.com with a short description of what you need. We will use that to shape an initial conversation and a sensible next step.