Automation & Scripting
ScriptRunner (Groovy) and native rules to remove manual work and improve data quality.
Typical scope
- Validation rules and data hygiene checks on transitions.
- SLA timers, scheduled jobs and bulk operations.
- Integration triggers and webhooks to external systems.
- Fragments and UI clean‑ups for focused UX.
What you get
- Fewer manual steps; happier users.
- Higher data quality and reliable SLAs.
- Event‑driven integrations for traceability.
- Admin time reduced through reusable scripts.
Plus
- Guardrail library for common checks (fields, statuses, links).
- Script catalogues and lightweight code reviews.
- Change control & release notes for each iteration.
- Knowledge base articles to support admins and users.
Examples & outcomes
AdarmaSecurity operations automationGroovy SLA logic, scheduled ticketing, DC upgrade with minimal risk.
CitySprintGovernance automationAutomated docs via Xporter and approval gates across regions.
Home OfficeOpsgenie/incident flowsEvent → ticket workflows with structured post‑mortems.