Managed Support
Access to experienced Atlassian specialists, with a clear scope, agreed support time and a practical improvement plan.
What we can help with
- An agreed monthly allowance for administration, troubleshooting and small improvements.
- Health checks covering configuration, permissions, automation and reporting.
- A prioritised backlog and planned changes that fit the available time.
- Named contacts and an agreed route for urgent issues and escalation.
Designed around your team
- Direct access to people who understand your setup and its history.
- Visibility of work completed, time used and the remaining allowance.
- Practical advice on what to address now and what can wait.
- A documented support arrangement that fits your operational needs.
Practical delivery
- Agree support hours, priorities and response targets before the service starts.
- Record the responsibilities of your team, Bexley Thomas and relevant suppliers.
- Review usage and flag when the agreed allowance is likely to be exceeded.
- Approve additional time or a revised scope before work beyond the allowance proceeds.
Clear support commitments
Support is provided under an active, paid agreement. We agree the service hours, response targets, monthly allowance and escalation contacts with you. Urgent issues follow that agreed route, with clear ownership and updates.
If an issue needs more time than the remaining allowance, we explain the work required and agree additional time or a revised scope before proceeding. Any out-of-hours cover must be agreed separately. You can see what is included and how extra work will be handled from the start.
Relevant experience
AdarmaPlatform improvementsConfiguration reviews, automation and interface improvements following upgrade work.
CitySprintOperational improvementProgramme controls, reporting and automated documentation.
Compare the MarketGovernance and adoptionOngoing configuration improvement informed by stakeholder feedback.