Migrations & Upgrades
Plan a controlled move to a supportable Atlassian setup, with clear scope, rehearsals and checks on the information that matters.
What we can help with
- Assess source systems, target design, applications and migration constraints.
- Plan Cloud migrations, instance consolidation, legacy service desk replacement or upgrades.
- Agree mappings for users, requests, fields, statuses, comments and attachments.
- Rehearse the move, reconcile the results and agree the cutover and recovery approach.
Designed around your team
- A clear record of what will move, what will change and any exceptions.
- A target configuration that avoids carrying unnecessary complexity forward.
- Evidence from trial imports and agreed acceptance checks.
- A planned handover and defined support period after go-live.
Practical delivery
- Check extraction options, permissions and attachment access early.
- Handle historic authors, timestamps and customer visibility according to agreed mappings.
- Agree data handling, temporary storage, access and deletion arrangements.
- Schedule the change with stakeholders and document rollback or recovery decisions.
Moving from another service desk?
For a system such as Freshservice, we start by checking what can be exported and how the target will represent it. We agree the scope of history, comments and attachments, run a representative sample, and review the result with your team before planning the full migration. Any limitations are recorded and resolved in the plan.
Relevant experience
Home OfficeEstate consolidationConsolidated Jira environments into a governed Data Center platform.
The EconomistSalesforce to JSMMigrated service operations and user and company data, with reporting and training.
United UtilitiesTarget architectureDesigned an Atlassian target state for business applications.