Training & Workshops
Practical sessions built around your own configuration and the work people need to do.
What we can help with
- Discovery workshops with service owners, customers, agents and administrators.
- Role-based training for users, team leads, service agents and platform owners.
- Short guides, walkthroughs and reference material for common tasks.
- Administrator handover, refresher sessions and agreed post-launch clinics.
Designed around your team
- People can practise their own tasks and ask questions before launch.
- Guidance that explains the process as well as which button to press.
- Administrators understand how the configuration works and how to change it.
- Feedback from sessions feeds directly into improvements.
Practical delivery
- Use realistic requests, approvals, exceptions and reporting examples.
- Match sessions to each role rather than taking everyone through every feature.
- Make guidance easy to find and assign an owner to keep it current.
- Agree the audience, format, materials and follow-up support in advance.
Relevant experience
Ministry of DefenceService desk handoverSupported the Foundry rollout with training, documentation and operational guidance.
York St John UniversityCommon portal adoptionDelivered training and documentation alongside departmental service workflows.
Compare the MarketStandards and adoptionSupported platform improvements with guidance, governance and user feedback.